General Terms and Conditions

1. General

The General Terms and Conditions are compiled in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business. The online store Voilà Beauty Shop, Jan Jevšovar sp (hereinafter referred to as the "online store") is operated by Jan Jevšovar sp, an e-commerce service provider (hereinafter referred to as the "Merchant").

By registering in the online store, the visitor obtains a username that is the same as his e-mail address and a user password set by the user himself. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor confirms and guarantees that he / she is an adult, with full legal capacity. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.

These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and customer, and the business relationship between the Merchant and the user as a buyer of products from the online store offer.

2. Availability of information

Voilà Beauty Shop, Jan Jevšovar sp undertakes to always be available to the user:

  • information on the identity of the Merchant (especially the company name and registered office of the company and the register number where the company is registered);
  • contact details that enable the user to communicate quickly and efficiently with the Merchant (e-mail address, telephone, etc.);
  • information on the essential characteristics of the products or online store services, including after-sales services and warranties;
  • information on product availability or online store services;
  • method and conditions of delivery of products or execution of services, in particular the place and time of delivery;
  • information on the method of payment;
  • information on the time validity of the offer from the online store;
  • information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
  • information on the possibility of returning the products and if and how much such a return costs the user;
  • information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.

3. Product offer, delivery time and acceptance

Due to the nature of online business, the offer of products in the online store changes and updates frequently and quickly.

The delivery time for products in stock is 2 working days for delivery addresses in Slovenia, unless DPD delivers to an individual delivery address later (see point 10). For other products, the delivery time stated next to the product in the online store applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.

When placing a purchase order, the user can specify one of the following methods of taking over the products:

  • in person at the company's registered office, in which case no postage is paid;
  • after postal collection, in which case postage is also paid.

4. Methods of payment

The merchant provides the user with the following methods of payment for the purchase of products from the online store:

  • with cash on delivery, in which case the online price applies (see point 5);
  • with a preliminary transfer of the purchase price to the transaction account of the Merchant according to the prepared offer or proforma invoice, in which case the online price applies (see point 5).

5. Prices

The online price is valid for all registered users of the Merchant's online store. Margins are possible on the online price, depending on the chosen method of payment (see point 4).

All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. Prices in the B2B online store do not include VAT or this information is explicitly stated. All prices in the online store are product prices and do not include delivery costs (see points 3 and 10.) All prices are valid only for electronic ordering of products through the online store.

All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the extraordinary efforts of the Merchant to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the event that the price of the product changes during the processing of the order, ie from the moment of placing the order until the confirmation of the order, the Merchant will:

  • the user (buyer) is notified and notified of the new prices, the user (buyer) in such a case has the option to change his order or partially or completely cancel it or confirm the order at the new prices, all at no additional cost; or
  • enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction.

6. Purchase process

6.1. Technical steps leading to the conclusion of a sales contract

The following technical steps are available to the user (buyer) in the purchase process:

  • login to the online store using an e-mail address or user password, if the user (customer) has previously created a user account (see also point 1);
  • search for an individual product in the offer of products in the online store;
  • product selection to purchase;
  • adding the selected product for purchase to the shopping cart;
  • determining the quantity of the product to be purchased in the shopping cart;
  • review of the price of the selected product in the selected quantity, including the tax charged, if any;
  • selection of the method of delivery of the product (see also points 3 and 10);
  • choice of payment method (see also point 4);
  • review of the order with the selected method of delivery of the product and charged delivery costs, if any, and
  • confirmation and award of the order and thus the completion of the purchase (see also points 6.3. and 6.4.).

6.2. Technological means to identify and correct errors before placing an order

Before placing an order, the user (buyer) through the graphical user interface is enabled to with immediate effect, easily and without problems:

  • sees and reviews which products he has selected and added to the shopping cart;
  • sees and reviews the price of an individual product and the total price of the entire selected quantity of an individual product;
  • changes the selected quantity of an individual product and calculates the new price of the quantity thus changed;
  • removes selected products it does not want to buy from the shopping cart, and
  • calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax base).

Before confirming the order, the user (buyer) via the graphical user interface is enabled to with immediate effect, easily and without problems:

  • changes the selected method of product delivery;
  • changes the selected payment method, and
  • reviews and approves individual changes.

6.3. Order accepted

After placing the order, the user (buyer) receives a notification from the Merchant by e-mail that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. Comprehensive information on the status and content of an individual order is always available to the user (buyer) in his profile on the Merchant's website.

6.4. Order confirmed

If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the trader reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The trader may also contact the user (buyer) by telephone at the communicated contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant notifies the user (buyer) by e-mail of the estimated delivery time. The purchase contract on the purchase of the ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7).

6.5. Slightly shipped

The trader prepares, sends the ordered products within the agreed deadline and notifies the user (buyer) by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

7. Purchase contract

The trader issues an invoice to the user who buys the product from the online store in writing, with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored in electronic form on the Merchant's server and is accessible to the user (buyer) at any time in his user profile. The sales contract is concluded in the Slovenian language.

The purchase contract between the Merchant and the user (buyer) is concluded at the moment when the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).

8. Right of withdrawal from the purchase, return of products

Goods already purchased can be sent back within 15 days of receipt and will be exchanged for other goods. Any difference in the value of the goods must be paid extra. The cost of resending for other goods is borne by the buyer. The buyer has the right to notify the company within 15 days of withdrawing from the contract, and the products must then be returned within 30 days of notification of withdrawal from the contract. Return of goods within the withdrawal period is considered a notice of withdrawal from the contract. The buyer is obliged to bear the costs incurred in returning the object of purchase. The buyer must notify us in writing of the intended return to the contact e-mail address: info@voilabeauty.si. Items must be unused, unopened, undamaged and in the original packaging. A copy of the invoice that the buyer received with the delivered goods must be attached. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder's general terms and conditions. The purchase price will be returned to the buyer as soon as possible, but no later than 30 days after receipt of the returned goods.

9. Warranty

Products have a warranty if stated on the invoice or warranty card. The warranty is valid subject to the instructions and conditions stated on the warranty card and upon submission of the invoice. The warranty period is stated on the warranty card or on the invoice. Warranty information is also provided when presenting the product in the online store. If there is no warranty information in the online store, then the product does not have a warranty.

The user (buyer) can claim the warranty from the Merchant or directly from the manufacturer of the product or its authorized service. The warranty can be claimed by the customer with a warranty card and invoice. Manufacturer or. his authorized service center is obliged to perform warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.

10. Delivery

The trader will deliver the ordered products to the user (buyer) within the agreed time. The Merchant's contractual partner for the delivery of shipments is DPD. The trader reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

In the case of collection of products after postal collection, the buyer also pays postage.

11. Security

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. The merchant uses a 128-bit SSL certificate issued by an authorized organization for this purpose.

The user is also responsible for security by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

12. Child protection

A merchant in an online store does not accept orders from someone he knows or suspects is a child without the express permission of his parents or guardians. The retailer in the online store does not offer free access to products or services that are harmful to children.

The trader will not accept any personal data concerning children without the express permission of parents or guardians, nor will he disclose data received from children to third parties other than parents or guardians.

Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.

13. Privacy Policy

Part of these General Terms and Conditions is also the Privacy Policy, which is accessible HERE.

14. User opinions and product reviews

Opinions, comments and product ratings provided by users or visitors are part of the functionality of the online store and are intended for the user community.

The merchant is not responsible for the content of opinions, comments and product ratings provided by users or visitors. The Merchant reviews, comments and evaluations prior to publication review and rejects those that contain obvious untruths, are misleading, offensive, obscene or in the opinion of the Merchant do not benefit other users or visitors of the online store. The trader is not responsible for the information in opinions, comments and ratings and disclaims any liability arising from this information.

By submitting an opinion, comment or rating, the user or visitor expressly agrees to the terms of use and allows the Merchant to publish part or all of the text in all electronic and other media. The Merchant has the right to use the content of the opinion, comment or assessment indefinitely and for any purpose that is in the business interest of the Merchant, including publication in advertisements or other marketing communications. The author of the opinion, comment or assessment at the same time declares and guarantees that he is the owner of the material and moral copyrights for the written opinions, comments or assessments and that he transfers these rights to the Merchant free of charge, non-exclusively and indefinitely.

15. Responsibility

The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product characteristics, delivery time or price may change so quickly that the Merchant fails to correct the information published in the online store in a timely manner. In such a case, the Merchant will notify the user (buyer) of the changes and allow him to withdraw from the order or change the order (see point 5).

Although the Merchant strives to provide accurate photographs of products sold in the online store, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

From the moment the consignment with the ordered products is delivered to the post office, the trader is not liable for cases of physical damage, destruction or loss of the consignment, nor for the absence of contents in the consignment or if the consignment shows signs of opening. In these cases, the user (buyer) must initiate a complaint procedure with the GLS delivery service.

16. Complaints, disputes and application of the law

The trader complies with the applicable regulations in the field of consumer protection. The trader has an effective complaint handling system in place and has a specific person with whom the user (customer) can contact by phone or e-mail in the event of problems. In case of problems, the user (buyer) can contact tel. No .: 041 863 286 or 051 218 107. The complaint can be submitted by the user (buyer) to the e-mail address info@voilabeauty.si. The appeal procedure is confidential.

The trader will confirm within five working days that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The trader will do his best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court with material jurisdiction in Ljubljana shall have exclusive territorial jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as a participant in electronic commerce mutually recognize the validity of electronic messages in court.

These General Terms and Conditions and all disputes between the Merchant and the user (buyer) are subject to and apply Slovenian substantive and procedural law, without the application of the rules of private international law, which would indicate the application of any other law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.

17. Changes to the General Terms and Conditions

In the event of changes in the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant's online store, and in the event of changes in its own business policy, the Merchant may change and / or supplement these General Terms and Conditions. informed users in an appropriate way, which includes in particular notification via the website www.voilabeauty.si. Any changes and / or amendments to the General Terms and Conditions shall enter into force and apply upon the expiry of an eight-day period from the publication of the changes and / or amendments. If the change and / or amendment of the General Terms and Conditions is necessary for the purpose of harmonization with the regulations, exceptionally these changes and / or amendments may enter into force and apply in a shorter period of time.

The user who does not agree with the changes and / or amendments to these General Terms and Conditions must cancel his registration within eight days of the publication of the notice of changes and / or amendments to the General Terms and Conditions, otherwise it is considered after this deadline that the user accepts changes and / or amendments to the General Terms and Conditions. The cancellation of the registration is done by the user notifying the Merchant of the cancellation in a written statement.

The General Terms and Conditions were accepted by the Director of the Merchant, in Velenje, on 14.8.2017 August XNUMX.

We wish you plenty of pleasant and affordable purchases in our online store!